CANCELLATION MADE WITHIN THE 30TH DAY BEFORE ARRIVAL TO THE APARTMENT
In case of cancellation of the reservation already confirmed and if the notification of cancellation is made not later than 12,00 pm ( Italian Time ) of the 30th day before the day of arrival to the apartment the sum paid in advance will be refunded in full to the customer with the deduction of € 50 to cover the costs incurred.
CANCELLATION MADE LATER THAN THE 30TH DAY BEFORE THE ARRIVAL TO THE APARTMENT
In case that the notification of cancellation is made later than12,00 pm ( Italian Time ) of the 30th day before the day of arrival to the apartment the sum paid in advance and any other amount of money will not be returned to the customer .If booking and payment of the deposit has been done over a period of time less than 30 days prior to arrival (for example the reservation and payment has been done 12 days before the arrival to the apartment) in case of cancellation no amount will be returned to the customer .
IN CASE OF CANCELLATION MADE BY THE AGENCY
In the rare cases in which the Agency is compelled for a reasons of force majeure to cancel the reservation , the agency itself will endeavour to find suitable accommodation to clients of equal or higher level in one apartments currently available. In the event that alternative accommodation is not accepted by the customers all the sums paid will be refunded to the client